In the post-COVID world public service agencies across all over the world are facing reduced staff, office closures and increasing demand for services. They must be able to interact with customers via remote access, while protecting sensitive data and ensuring the most efficient customer experience. Document exchange helps them achieve this, by providing a speedy, accessible way for customers to look over and sign documents.
There are a myriad of software options for document exchange. Each one has distinct strengths and drawbacks. Some are tailored for specific industries and can handle different file formats. Some offer more advanced collaboration features and include a dynamic document editor. This allows stakeholders to collaborate on documents at the same time and interact with each other via chats in the document and commenting tools. It also eliminates the back and forth of transferring documents, which can slow down the process.
Some software for efficient document exchange is able to recognize images and text within a document and automatically categorize as well as label and tag information. It makes it easier to locate specific information and it can recognize handwritten notes, whiteboard images, and scanned documents. This will save you time by decreasing manual searches and increasing the accuracy.
Other software for easy document exchange can provide an audit trail of every activity on the system. This can reduce the risk of data breaches and offer business owners peace of mind knowing their data is protected. Some software can also detect duplicates to help save time and space.